Privacy Policy
At Techni AI, we are committed to protecting your personal data and respecting your privacy. This document outlines how we collect, use, and safeguard your information when you use our platform.
Privacy Policy
At Techni AI, we are committed to protecting your privacy and ensuring the security of your personal data. Please review our policy carefully to understand how we handle your information.
Data Collection
Techni AI collects information necessary to provide and improve our maintenance triaging and dispatch services.
- Personal Information: Name, email address, phone number, and physical addresses you provide.
- Service Request Data: Details about your maintenance issues, photos (if uploaded), and geolocation data when you submit a request.
- Payment Information: Handled securely by our payment processors (Stripe/PayPal); we only store transaction tokens and coin balances.
- Device and Usage Data: IP addresses, browser types, and interaction logs with our platform to ensure security and improve user experience.
How We Use Your Data
The data we collect is used primarily to facilitate your maintenance requests efficiently.
- To process, triage, and assign your maintenance requests to appropriate technicians.
- To manage your account, subscription plans, and coin balances.
- To communicate with you regarding service updates, primarily via WhatsApp or email.
- To provide customer support and resolve any disputes or issues.
AI Triage & Processing
Our platform utilizes advanced AI to process your requests. It is important to understand how your data interacts with these systems.
- Automated Decision Making: AI analyzes your issue description to categorize the service type, estimate urgency, and match you with the best available technician.
- Data Anonymization: Where possible, personally identifiable information is stripped before being processed by our core triage models to ensure privacy.
- Model Training: Aggregated and anonymized service request data may be used to improve the accuracy of our AI triage models.
Third-Party Sharing
We do not sell your personal data. We only share information with third parties when necessary to deliver our services.
- Service Technicians: Once a request is assigned, we share your address and contact details with the assigned technician to facilitate the repair. Note: Your details are kept hidden until a technician is officially assigned.
- Service Integrations: We use Google Maps for geocoding and discovering technicians, and WhatsApp for communication. Data shared is strictly limited to what is required for these functions.
- Payment Processors: Billing details are shared directly with Stripe or PayPal to process subscription and coin purchases securely.
- Legal Compliance: We may disclose information if required by law or to protect our rights and the safety of our users.
Your Rights & Controls
You maintain control over your personal data on the Techni AI platform.
- Access and Update: You can review and update your profile information, addresses, and preferences at any time through your account dashboard.
- Data Deletion: You may request the deletion of your account and associated personal data by contacting our support team.
- Opt-Out: You can manage your communication preferences, though service-critical notifications cannot be disabled while you have active requests.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our support team.
Email: privacy@techni.ai
Support Portal: Submit a ticket via your account dashboard.
Address: Techni AI HQ, 123 Tech Avenue, Innovation City
Last Updated: October 2023